If this is the first time it has started after the upgrade and you have not done so try just restarting the computer. sometimes that straightens it out
otherwiseIf you can get the windows 10 desktop
right click on the start button and select SETTINGSthen accounts and recoverythat should give you repair options you can try
if you cant get anywhere on the desktop but you can get to the sign in screen
at the sign in screen before you log in there should be a button to restart the computer on the right hand sideif you hold the shift key on the keyboard down while selecting the restart optionit should bring you to a page with some repair options that you can try.
if you can not get the computer to do anything useful at all than you need a boot disk ( actually a flash drive)you can create the flash drive using the program that you download from this pagemake sure that you select the option to create a flash drive for use on other machines
you can put that flash drive in the computer and restart it and it should reboot from the flash drive that will give you some repair options you can try including going back to your original operating system or re installing the windows 10 totally
this post shows all of the options that you can use from the windows boot drive including how to make sure that the computer will actually boot from the flash drive
go to this website
it will show you several ways to get to those settings. You might have to use a windows flash drive to boot off. which you can make on this page
I don't really see any reason for me to watch a video that you already know does not work.
there is no way to get into the bad computer remotely
i can call you or use skype or something later this afternoon but there is an additional charge and it won't let me put up the offer on this question because there was an issue with the one the first expert put up.
can you click the thing on top to speak to customer service and see if they can resolve that issue?
my mistake i have it up now. you have to accept the offer and then we can work on it some time later this afternoon.
in the mean time you need to create a flash drive with the windows operating system on it
you can do that from this webpage but you need a flash drive of at least 4 gb
you can buy them from any place that sells computer supplies for under 10 bucks
You need to speak to customer support about why it is not picking up your acceptance of the offer
you can reach them at(###) ###-####/p>
they can NOT help you with the computer issue
ONLY with getting the offer for premium service accepted
then I can help you with the computer :)
the first is for the question itself to get the phone call is additional