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Bhavik Joshi
Bhavik Joshi, Computer Software Engineer
Category: Computer
Satisfied Customers: 472
Experience:  Product Developer at Computer Science Corporation
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I dont have access to any of my recovery items what do I do

Customer Question

I dont have access to any of my recovery items what do I do
Submitted: 10 months ago.
Category: Computer
Expert:  Bhavik Joshi replied 10 months ago.

Hi welcome to JustAnswer.

Are you taking about desktop recovery ? which Operating System do you use ?

Customer: replied 10 months ago.
I am on my tablet on firefox trying to get into my yahoo and facebook and tried everything they have offered for forgetting your passwords
Expert:  Bhavik Joshi replied 10 months ago.

What is your email id ? Which you are trying to recover

Customer: replied 10 months ago.
for both
Expert:  Bhavik Joshi replied 10 months ago.

ok

Expert:  Bhavik Joshi replied 10 months ago.

Do you have access to your mobile number ending with 18 ?

Customer: replied 10 months ago.
No nor the recovery email
Expert:  Bhavik Joshi replied 10 months ago.

Do you remember your old password ?

Customer: replied 10 months ago.
One of them to yahoo samuel2608
Expert:  Bhavik Joshi replied 10 months ago.

ok

Expert:  Bhavik Joshi replied 10 months ago.

Do you have access to this email ? k***************@******.***

Customer: replied 10 months ago.
No
Expert:  Bhavik Joshi replied 10 months ago.

Do you know this email id ?

Customer: replied 10 months ago.
its my sister in law but we dont speak anymore and the***@******.*** I havent been on in a year nor the facebook account
Expert:  Bhavik Joshi replied 10 months ago.

ok

Customer: replied 10 months ago.
Can I just delete both accounts and create new ones
Expert:  Bhavik Joshi replied 10 months ago.

Without login into them. We can not delete them

Expert:  Bhavik Joshi replied 10 months ago.

Can you somehow get an access to your phone number ending with 18. How many phone number do you have which ends with 18

Customer: replied 10 months ago.
I cant I am no longer with that carrier and have different phone its a tracphone the other phone got recycled it was the only one with that #
Expert:  Bhavik Joshi replied 10 months ago.

ok .

Customer: replied 10 months ago.
What intructions
Expert:  Bhavik Joshi replied 10 months ago.

Sorry, for that, I typed to wrong window at that time. It seems now we have only one option and that is to fill a form with all the details and see if yahoo can help us in getting this account back.

Customer: replied 10 months ago.
Ok wel I know the security questions and answers would that help
Expert:  Bhavik Joshi replied 10 months ago.

Yes, That will certainly help. Let me go onto that.

Expert:  Bhavik Joshi replied 10 months ago.

But for account :***@******.*** you have not set security questions .

Expert:  Bhavik Joshi replied 10 months ago.

IF some how we can get access to k***************@******.*** email id then we can recover both your fb and yahoo account .

Expert:  Bhavik Joshi replied 10 months ago.

Can you tell me the complete yahoo acccount :- k***************@******.***

Customer: replied 10 months ago.
Kimsmail361
Expert:  Bhavik Joshi replied 10 months ago.

ok

Customer: replied 10 months ago.
Sorry kimsmail11361
Expert:  Bhavik Joshi replied 10 months ago.

ok

Expert:  Bhavik Joshi replied 10 months ago.

Do you have access to this phone # : (3**) ***- 24

Expert:  Bhavik Joshi replied 10 months ago.

or k*******@******.*** ?

Customer: replied 10 months ago.
is the same person as kimsmail and the phone never heard of
Expert:  Bhavik Joshi replied 10 months ago.

Okay so we are struct again and we can't ask for help from "kimsmail " . Right ?

Customer: replied 10 months ago.
I can try but not sure when I would get a reply I would email her on the kdunn
Expert:  Bhavik Joshi replied 10 months ago.

ok. Let me know as soon as you get any info on it. We will have to send account reset link to that id.

Customer: replied 10 months ago.
Its 2am where she is so the soonest reply would not be till maybe 3pm
Customer: replied 10 months ago.
Can do
Expert:  Bhavik Joshi replied 10 months ago.

ok.

Expert:  Bhavik Joshi replied 10 months ago.

Thank you

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