Hello my name is***** will be assisting you today. I am sorry to hear that you are having such trouble. I will try my best to help you.
Do you have another PC,if so have you tried connecting the WD drive on that PC to see if its working on that PC?
How old is this WD drive?
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Sir/Ma'am checking to see whether you still need my help.
Please let me know.
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Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
let me know when you are ready.