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Andy
Andy, Computer Consultant
Category: Computer
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Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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How do I recover my old facebook page from june 10 2016?

Customer Question

How do I recover my old facebook page from june 10 2016 ?
Submitted: 10 months ago.
Category: Computer
Expert:  Yvette replied 10 months ago.

what happens when u try logging in from ur laptop

Expert:  Yvette replied 10 months ago.

Do u put in your email address?

Customer: replied 10 months ago.
It does not accept my password
Customer: replied 10 months ago.
I have tried
Expert:  Yvette replied 10 months ago.

OK. Did u recently start using ur phone to access facebook or have u been accessing it through your phone for a while?

Customer: replied 10 months ago.
I have no idea... It was hooked up for me , but my Grandkids were here and they may have done something ?
Expert:  Yvette replied 10 months ago.

Let's not blame them yet :)

Customer: replied 10 months ago.
No thank you !
Expert:  Yvette replied 10 months ago.

There's a possibility you may have more than one facebook account

Expert:  Yvette replied 10 months ago.

When is the last time u successfully accessed facebook from your Laptop computer?

Customer: replied 10 months ago.
I tried to change my acct. but no pics so I logged out.
Expert:  Yvette replied 10 months ago.

understand, but when was the last time everything looked OK when accessing facebook from your Laptop computer?

Customer: replied 10 months ago.
Should I be checking my email ?
Customer: replied 10 months ago.
Before I went away on June 13th.
Expert:  Yvette replied 10 months ago.

well. the issue is you can access facebook fine from your phone but not from your laptop, correct?

Customer: replied 10 months ago.
I can access it from work but not my laptop at home.
Expert:  Yvette replied 10 months ago.

OK

Expert:  Yvette replied 10 months ago.

do u know how to send me a screenshot?

Customer: replied 10 months ago.
no idea
Customer: replied 10 months ago.
I don`t even know what that is ? sorry
Expert:  Yvette replied 10 months ago.

do u see a key on your laptop keyboard that looks like a window? Its usually toward the bottom left corner of the keyboard.

Customer: replied 10 months ago.
does it have the 4 squares ?
Expert:  Yvette replied 10 months ago.

Yes, that's the Windows key

Customer: replied 10 months ago.
ok
Expert:  Yvette replied 10 months ago.

now do u see a key with pnt screen on it?

Expert:  Yvette replied 10 months ago.

It's usually on the upper right area of your keyboard

Expert:  Yvette replied 10 months ago.

should say "Prnt Screen."

Customer: replied 10 months ago.
I see PrtSc ok that must be it.
Expert:  Yvette replied 10 months ago.

yes. That's it!

Customer: replied 10 months ago.
Ok now what?
Expert:  Yvette replied 10 months ago.

To do a print screen you press the Windows key then the print screen key.

Customer: replied 10 months ago.
do I do that now ?
Expert:  Yvette replied 10 months ago.

I'd like for you to go to facebook.com and input your email address

Expert:  Yvette replied 10 months ago.

Then do a print screen. You'll know when the print screen is successful because the screen will dim for a moment

Customer: replied 10 months ago.
ok do I go to login ?
Expert:  Yvette replied 10 months ago.

yes

Expert:  Yvette replied 10 months ago.

Have u tried logging in yet?

Customer: replied 10 months ago.
but it asks for my password ***** will not accept. do I just do the screenshot with just my email?
Expert:  Yvette replied 10 months ago.

yes please

Expert:  Yvette replied 10 months ago.

You will need to hold down the Windows key and the press Print Screen. The screen should dim for a second

Expert:  Yvette replied 10 months ago.

You will need to hold down the Windows key and THEN press Print Screen. The screen should dim for a second

Expert:  Yvette replied 10 months ago.

FYI, you'll only see the screen dim. Nothing else will happen. It will Not send anything to the printer.

Expert:  Yvette replied 10 months ago.

How's it going?

Expert:  Yvette replied 10 months ago.

Are u still in front of the computer?

Customer: replied 10 months ago.
Yvette,
I had written back to you. I am not going to worry about it as a girl I work with may be able to fix it by sitting with it..
Thank you so very much.
You were a great help... it`s just me..
Sandy
Expert:  Yvette replied 10 months ago.

OK. I received a message from support saying you contacted me. I was tying to get the details. If you change your mind we offer Premium Support where I can remotely access your computer. I feel we can resolve this issue. It's up to you

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