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what happens when u try logging in from ur laptop
Do u put in your email address?
OK. Did u recently start using ur phone to access facebook or have u been accessing it through your phone for a while?
Let's not blame them yet :)
There's a possibility you may have more than one facebook account
When is the last time u successfully accessed facebook from your Laptop computer?
understand, but when was the last time everything looked OK when accessing facebook from your Laptop computer?
well. the issue is you can access facebook fine from your phone but not from your laptop, correct?
do u know how to send me a screenshot?
do u see a key on your laptop keyboard that looks like a window? Its usually toward the bottom left corner of the keyboard.
Yes, that's the Windows key
now do u see a key with pnt screen on it?
It's usually on the upper right area of your keyboard
should say "Prnt Screen."
yes. That's it!
To do a print screen you press the Windows key then the print screen key.
I'd like for you to go to facebook.com and input your email address
Then do a print screen. You'll know when the print screen is successful because the screen will dim for a moment
Have u tried logging in yet?
You will need to hold down the Windows key and the press Print Screen. The screen should dim for a second
You will need to hold down the Windows key and THEN press Print Screen. The screen should dim for a second
FYI, you'll only see the screen dim. Nothing else will happen. It will Not send anything to the printer.
How's it going?
Are u still in front of the computer?
OK. I received a message from support saying you contacted me. I was tying to get the details. If you change your mind we offer Premium Support where I can remotely access your computer. I feel we can resolve this issue. It's up to you