How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask GeekGal Your Own Question

GeekGal
GeekGal, Computer Support Specialist
Category: Computer
Satisfied Customers: 922
Experience:  MIS degree and 15+ years experience with both Mac and Windows hardware & software
76665483
Type Your Computer Question Here...
GeekGal is online now
A new question is answered every 9 seconds

I just received an email saying I an in violation exceeding

Customer Question

I just received an email saying I an in violation exceeding some limit that I know nothing about and will receive a 2400 dollar fine ,what is going on? please reply tks. garry smith ,*****@******.***
Submitted: 5 months ago.
Category: Computer
Expert:  GeekGal replied 5 months ago.

Hi Garry, My name is***** know that this must be very upsetting, an I will do my best to help you resolve this. It is very possible that this a SCAM email. While it may appear to be from AOL, it may actually be from someone else entirely.

Here's how we can tell who it is really from :

• Log in to your AOL account.
• Open the message you want to view headers for.
• In the Action menu, select View Message Source.

You should see something like this:

MIME-Version: 1.0
Sender:***@******.***
Received: by 10.142.213.16 with HTTP; Tue, 12 Apr 2011 13:47:56 -0700 (PDT)
Date: Tue, 12 Apr 2011 15:47:56 -0500
Delivered-To:***@******.***
X-webmail-Sender-Auth: FqZkpw1fGE6dtbSQwTfXYdKPim8
Message-ID: <***@******.***>
Subject: Test
From: Susan
To: Jane
Content-Type: multipart/alternative; boundary=000e0cd2e042896a6e04a0bece9b
–000e0cd2e042896a6e04a0bece9b
Content-Type: text/plain; charset=ISO-8859-1
Delivered-To:***@******.***
Received: by 10.142.225.4 with SMTP id x4cs47732wfg;
Wed, 6 Apr 2011 12:56:15 -0700 (PDT)
Received: by 10.52.172.34 with SMTP id az2mr36649vdc.143.1302119774760;
Wed, 06 Apr 2011 12:56:14 -0700 (PDT)
Return-Path:
Received: from smtp-verifiedoptin-03.aweber.com (smtp-verifiedoptin-03.aweber.com
[207.106.200.9]) by mx.example.com with ESMTP id b10si1078199vdw.100.2011.04.06.12.56.14; Wed, 06 Apr 2011 12:56:14 -0700 (PDT)
Received-SPF: pass (
example.com: domain of [email protected] 03.aweber.com designates 207.106.200.9 as permitted sender) client-ip=207.106.200.9;
Authentication-Results: mx.example.com; spf=pass (example.com: domain of [email protected].com designates 207.106.200.9 as permitted sender) [email protected]-03.aweber.com; dkim=pass [email protected]
DKIM-Signature: v=1; a=rsa-sha1; d=aweber.com; s=dkim_s1024; c=relaxed/simple; q=dns/txt; i=@
aweber.com; t=1302119772; h=Sender:Subject:Date:From:List-Unsubscribe:To:Content-type;
bh=fjZ+6mNLNz9yjX1c7CNNOHJ1kCQ=;
b=N/XNWRlBub9vbhyjZ4vlSySGfCgI8REG3A2OQW7HizUed4CacXHaJowc+AyxwhDt
IRyo4bgdMhXnokC8K2Td0dUz0AOZiTrzSsI6Ow1wZyaXDsWU0rr2AXSbkFMzTu3Q
At6B9KnQK/piKED7BppBueY9Ih9xIjXduUIB13QDoMc=;
Received: (webmail 26125 invoked by uid 0); 6 Apr 2011 19:56:12 -0000
Message-ID: <[email protected]>
Content-type: text/plain; charset=iso-8859-1
Content-Transfer-Encoding: 8bit
To: “Jane”
From: “Susan”
Sender:***@******.***
X-Loop:***@******.***
X-Mailer: AWeber 4.0
X-Subscription: Subscribed on 03/30/2009, via email, by 74.200.203.98, from***@******.***
X-Verification: Verified by 66.25.7.3
X_Id: 304836:04-06-2011-15-22-46***@******.***/304836
Date: Wed, 6 Apr 2011 15:56:12 -0400
List-Unsubscribe: ,

Expert:  GeekGal replied 5 months ago.

Please give that a try and browse the information to find the true sender. If you'd like, I can do this for you while you watch via the Premium Service of Secure Remote Assistance. This is completely optional. If you choose to do this, I can, with your permission, remote into your computer while you watch and work on the issue for you. If you do not choose to take this service, but need more help, we can continue here.

If it turns out that the email really is from AOL, then we will need to check your computer for viruses and malware that may be sending out massive amount of SPAM. I'll be standing by to hear from you.

Expert:  GeekGal replied 5 months ago.

If this turn out to be SPAM, please don't respond to them. By doing so, you confirm that your email account is active, and you'll likely be flooded with more spam.

I hope that I have provided the information that you were seeking. If so, please kindly take a moment to rate my service. As an independent contractor for just answer, I do not receive credit for my answer and I am not compensated in any way without a rating of at least 3 stars. You can provide a rating by clicking on the stars and then clicking on submit. Please remember, don't rate until you are satisfied. If you need more help, please let me know so I can continue to work with you or allow me to "opt-out" so that other experts can assist you. Your complete satisfaction is my goal! Thank you!