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What type of account are you trying to reset the password *****?
Unfortunately, if you cannot bypass the password ***** then you would need to reset the device which will clear all of your information.
To reset your device:
Turn on the unit and use a ball point pen or something similar to press and hold down the Erase button until the screen asks you to confirm if you want to erase all data by pressing OK. Follow the prompts to reset your device.
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