Hi, and thank you for asking your question.
Which browser, e.g. Microsoft Edge, Internet Explorer, Chrome or Firefox, did you lose the favorites on?
May I connect with you remotely to troubleshoot the issue now?
Please reply back to me below; thank you.
It looks like you were using INTERNET EXPLORER in Windows 7 earlier; Microsoft has rolled out a new browser, EDGE, with Windows 10 - so you won't be able to find your favorites using this browser itself.
To resolve this issue, please click on the search icon/bar on the taskbar at the bottom, and then type in Internet Explorer and open it up from the search results that show up above. You should find all of your favorites intact in that browser itself. Also, if you want to keep using Internet Explorer as your browser, you may right-click on Internet Explorer from the search results and select "Pin to Taskbar" - this will pin the browser icon to your taskbar for easy access later on.
If you need more help, please use the Reply box to continue our conversation.
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