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Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I received a message that I needed to update information. I

Customer Question

I received a message that I needed to update information. I cannot sign in to update. Will not take my password.
JA: When did you last reset your username and password?
Customer: Last year when bb started
JA: What troubleshooting have you tried?
Customer: None
JA: The computer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: When this season started I had no trouble signing in
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Computer Technician about your situation and then connect you two.
Submitted: 5 months ago.
Category: Computer
Expert:  Richard replied 5 months ago.

Hi there and welcome

Can you tell me please for which service this is for?