Hi there! My name is***** name is***** am a computer professional with over 15 years of experience with both Mac and Windows computers, phones, tablets, and printers. It would be my pleasure to assist you with this. I am sure that I can fix this very quickly and easily by remotely connecting to your computer and working on it while you watch. Would you please consider allowing me to do that?
I realize that you are a subscription customer so I've offered the Premium Service of Secure Remote Assistance for only $19, less than half of the normal price of $39. If you're willing to allow a SECURE REMOTE connection, please accept the offer and a link will be provided that will allow us to connect.
We may be able to do it via question and answer here, but it would be much easier and faster if I could actually see your screen. I looked at the 2 screen shots that you sent. It looks ok in the screenshots. The fact that is changing randomly on you is cause for concern. I am wondering if you have the correct video/display drivers.
Hello, and thank you for choosing JUSTANSWER.com
I would have to have a REMOTE SESSION with your computer, to be able to FULLY determine your issue, and to be able to offer a solution.
Let me know when you are ready to have a REMOTE SESSION.