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Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 31233
Experience:  Over 20 years of consulting to the IT industry
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Customer Question

user profile error
Submitted: 5 months ago.
Category: Computer
Expert:  Richard replied 5 months ago.

Thank you for your question, my name is Richard.

I can help you with this.

First, can you turn off the computer

turn it on and keep tapping F8 until you get to a menu.

Choose Safe Mode.

This should get you into Windows in Safe Mode (you wont have internet but it is not needed for this).

Once in, click Start, and type in

System Restore

Press enter and follow the onscreen instructions to perform a Restore from the last Restore point.

Once completed, tell me if you can now start into Windows normally please.

Thank you

Customer: replied 5 months ago.
this is windows 10
Customer: replied 5 months ago.
I have tried in safe mode to do the C:net user administrator active:yes
and no luck
Customer: replied 5 months ago.
I have tried a system restore
no luck
Expert:  Richard replied 5 months ago.

ok, did you do the system restore though?

Another way is in safe mode

Press the windows key + X and click on Control Panel

click System and Security

Then click on System

Then System Protection

Then System restore

Choose a date before this problem occurred.

Let it complete and tell me if it now functions correctly please

Expert:  Richard replied 5 months ago.

you did it this way?

Customer: replied 5 months ago.
I can boot the computer into safe with usb
Expert:  Richard replied 5 months ago.

ok, do that and do the restore the way I gave please, let me know the results

Customer: replied 5 months ago.
I can try it again
Expert:  Richard replied 5 months ago.

do that and do the restore the way I gave please, let me know the results

Customer: replied 5 months ago.
the only way I can get it to go into safe mode is through the usb
Expert:  Richard replied 5 months ago.

ok, then go through the USB to get into safe mode please

Customer: replied 5 months ago.
this is what I get
I can go into the cmd
Expert:  Richard replied 5 months ago.

ok, and choose there System Restore, top left

Customer: replied 5 months ago.
intializing
Customer: replied 5 months ago.
this might take awhile
how do I get a hold of you
Expert:  Richard replied 5 months ago.

send a message here please and it will come to me.

Customer: replied 5 months ago.
ok thanks
Expert:  Richard replied 5 months ago.

your welcome

Customer: replied 5 months ago.
this is still going
Expert:  Richard replied 5 months ago.

what is? The Restore?

Customer: replied 5 months ago.
Expert:  Richard replied 5 months ago.

ok, normally should have finished, but we need to give it time to complete as depending on the amount of data it can take some time, let me know if in 30 minutes nothing has yet completed please

Customer: replied 5 months ago.
ok
Expert:  Richard replied 5 months ago.

thanks

Customer: replied 5 months ago.
did not successfully recover
Customer: replied 5 months ago.
should I revert it back to the old operation system?
Expert:  Richard replied 5 months ago.

What was the exact error it gave?

Customer: replied 5 months ago.
Unable to complete the recover
Customer: replied 5 months ago.
go back to previous build?
Expert:  Richard replied 5 months ago.

Can you get into windows at all on any account?

Customer: replied 5 months ago.
nope there is only one account
Expert:  Richard replied 5 months ago.

ok, do you have data on the computer you need to keep?

Customer: replied 5 months ago.
ya, I do, or i would of reinstall windows
Customer: replied 5 months ago.
wtf it logged in
explain that
Expert:  Richard replied 5 months ago.

looks like the restore may actually have completed.

It is now functioning correctly?

Customer: replied 5 months ago.
ya, its crazy
well it is, slow
Expert:  Richard replied 5 months ago.

ok, first copy your data off it asap, then restart the computer and tell me how it performs please

Customer: replied 5 months ago.
its going to be a bit
Expert:  Richard replied 5 months ago.

no problem, I just am concerned it may not start after reboot and we are back to this issue, so lets get the data off first.

Expert:  Richard replied 5 months ago.

How is it going Jeff?

Customer: replied 5 months ago.
Now its updating
Expert:  Richard replied 5 months ago.

ok, let me know the results please Jeff