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Cory
Cory, Computer Technician
Category: Computer
Satisfied Customers: 3280
Experience:  Computer Repair Technician 5+ Years
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I do now have paid acct but years years I had a few free

Customer Question

Hi My name is***** do now have paid acct but years years I had a few free accts. I am looking for my two acct named ***@******.*** or mm Colorado Rose 13 @aol.com. I dont remember the password ***** it has been year, years ago approx by maybe 17 to 18 years.
JA: Have you contacted anyone about your account?
Customer: Yes I did to Aol.com about it.
JA: What troubleshooting have you tried?
Customer: none.
JA: The computer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: mm, I just want to retrieve it and find some documents that I emailed but never printed it out.
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Computer Technician about your situation and then connect you two.
Submitted: 5 months ago.
Category: Computer
Expert:  Cory replied 5 months ago.

Welcome, I am Cory.

How long has it been since you accessed the accounts?

Expert:  Cory replied 5 months ago.

If it has been 18 years, then I know for sure that the accounts have been deactivated without activity for more than 1 year. Because they have been activated, it means everything has been deleted. If you can activate them again, the account will open as a new one that you just started.

I do not see any reset options on AOL password ***** as this means you will have to contact AOL. You can contact AOL at 1-***-***-**** and maybe they can help you access them.

I am sorry, but I wish I had better news.

Please do not forget to look for the stars at the top of my page to rate my answer for informing you about your issue today.

Expert:  Cory replied 5 months ago.

Please let me know if you need further assistance with this.

Please do not forget to look for the stars at the top of my page to rate my answer for informing you about your issue today.

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