For Online Computer Support, Ask a Computer Technician
Hi, my name is ***** ***** I'll be happy to help you troubleshoot this issue!
I do want to be honest with you on the front end and tell you that it could be a hardware issue with the drive. This has been known to have after power failures.
But let's see what we can come up with. I take it this drive is connected via USB, is that correct?
You seem to be away from your computer so I will be opting out of this question and opening it up to other experts.
I will be the person helping you today.
I can help you in one of two ways:1) We will communicate back and forth on this page.2) Remote support, which would allow me to take a look at the problem and fix it for you while you watch.
In my experiences, remote support saves a lot of time for everybody and is safer because if instructions are not followed correctly, it may make the problem worse or create a new problem.
As a side note, both options are covered by a 100% guarantee and fully refundable, if we are not able to fix your problem.
If you wish to choose the first option, please let me know so we can begin. If you wish to choose the second, better option, then click the Accept this Offer button for Secure Remote Assistance.