Welcome to Justanswer.com, my name is ***** ***** I will do my best to assist you.
I have a suggestion.. Since youre using a free mailchimp account.. Their support team will take a very long time to get back to you.
You can either, create an alternate free mail chimp account and resume using mailchimp with the new account today.
or, you can pay mail chimp and once your a paying member you will be eligible for direct support.. This is what mail chimp has to say about free accounts.
""our free account does not have access to email support. Please visit our knowledge base for articles and video tutorials to troubleshoot specific issues.
If having full access to support all the time is important to you, our paid plans start at $9."'
So, if you either make an alternate mailchimp account or upgrade your current account to a free account.. either method would allow you to resolve this issue.
I strive to provide great service, and greatly appreciate a 5 star rating clicked and submitted when you are satisfied.. I always answer follow up questions.
Senior Technician and Network Switching Systems Operator / Maintainer.