Hello and thanks or your question, my name is ***** ***** i will be assisting you today,
I'm sorry about the issue, What is the model of your TomTom device? If plugged into your vehicle lead does the green led come on?
First try a reset : Please press and hold the power button for 40 seconds.
After 40 seconds release the power button and wait for the device to restart.
If it doesn't restart itself, wait 30 seconds and then turn it on .
Ok, please Charge the TomTom device for 2 hours then Disconnect it from the charger, Turn it and pull up the battery status screen, it should work again. If the device still won't turn I would suggest you to get a new battery or try different charger / usb cable and different power outlets.
Let me know if you need further assistance
it is probably a battery problem, try to replace the battery then let me know the results.
Hope it works out
Hi Susuan, Thanks for your reply,
Ok, please let me know once you change the battery.