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Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I can get on aol but when i click on my mail or anything

Customer Question

i can get on aol but when i click on my mail or anything else, nothing happens. i asked for help on aol and it said to delete cookies etc. which i did. it helped for a day and now it's unreponsive again
JA: How long have you had this issue with your A.O.L. account?
Customer: just 5 or 6 days
JA: What troubleshooting have you tried?
Customer: all i know how to do is deleting the cookies and such
JA: The computer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: no, thank you.
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Computer Technician about your situation and then connect you two.
Submitted: 5 months ago.
Category: Computer
Expert:  Barun replied 5 months ago.

Hi, and thank you for asking your question.

Do you use the AOL Desktop software to access your emails?

May I connect with you remotely to troubleshoot the issue now?

Please reply back to me below; thank you.