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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I thought I had paid mechanic but it did not download, an

Customer Question

I thought I had paid for system mechanic but it did not download
JA: How long has this been going on?
Customer: an hour or so
JA: What troubleshooting have you tried?
Customer: I don't know how to trouble shoot the problem
JA: The computer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: no
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Computer Technician about your situation and then connect you two.
Submitted: 8 months ago.
Category: Computer
Expert:  John replied 8 months ago.

Hello my name is***** will be assisting you today. I am sorry to hear that you are having such trouble. I will try my best to help you.

Just to make sure you purchased it online am i correct?

Which is the operating system installed in the PC.Is it Windows Vista, Windows 7, windows 8, Windows 10 or any other?

Sincerely,

John

Note: - Please reply using the box below.

Expert:  John replied 8 months ago.

Sir/Ma’am please answer my above questions so that i can help you better.

Sincerely,
John

Note: - Please reply using the box below.

Expert:  John replied 8 months ago.

Ma'am checking to see whether you still need my help.

Please let me know.

Sincerely,

John

Note:-To reply back to me use the reply box below.

Customer: replied 8 months ago.
Thanks John, it turned out to be an AOL issue that was corrected!
Expert:  John replied 8 months ago.

Thanks for the update.I will request to close the question and refund the amount.

John

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