Hello my name is***** will be assisting you today. I am sorry to hear that you are having such trouble. I will try my best to help you.
Just to make sure you purchased it online am i correct?
Which is the operating system installed in the PC.Is it Windows Vista, Windows 7, windows 8, Windows 10 or any other?
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Sir/Ma’am please answer my above questions so that i can help you better.
Ma'am checking to see whether you still need my help.
Please let me know.
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Thanks for the update.I will request to close the question and refund the amount.