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Quiksilver07070
Quiksilver07070, Computer Support Specialist
Category: Computer
Satisfied Customers: 727
Experience:  Consultant within every computer and networking category. Troubleshoot and maintain various operating systems. Sales Engineering.
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I have a polycom soundstation ex phone plugged into a RJ-11

Customer Question

I have a polycom soundstation ex phone plugged into a RJ-11 adapter but not getting any power. The jack has a dial tone.
JA: How long has this been going on?
Customer: over a week
JA: What troubleshooting have you tried?
Customer: traced the phone lines back and ensure the line was connected
JA: The computer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: no that's it
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Computer Technician about your situation and then connect you two.
Submitted: 5 months ago.
Category: Computer
Expert:  Quiksilver07070 replied 5 months ago.

Hello and thank you for choosing JUSTANSWER.com

.

RJ-11, will only carry the Telco Tip and Ring power. Not PoE.

Expert:  Quiksilver07070 replied 5 months ago.

The phone company sends this power directly to your house through a pair of dedicated wires that connect to your phone jack. When the phone is not in use, this is a constant DC signal (about 50-60 volts). When the phone rings, the signal is a 20 hertz AC signal (about 90 volts). When in use it is a modulated DC signal (between 6 and 12 volts).

Expert:  Quiksilver07070 replied 5 months ago.

Wait wait...i see what you are saying now.

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YOur Power Adaptor might be bad. if you only get dial tone, but the phone will NOT power on.......then your power adaptor might not be workign, or gone bad.

Expert:  Quiksilver07070 replied 5 months ago.

Or the electrical outlet is not working.

Expert:  Quiksilver07070 replied 5 months ago.

Do you have it connected like the image below?

Expert:  Quiksilver07070 replied 5 months ago.

Hello, are you still there?