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Ask Andy Your Own Question

Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Turn off suspend mode in AOL mail. At least since Microsoft

Customer Question

Turn off suspend mode in AOL mail.
JA: How long have you had this issue with your A.O.L. account?
Customer: At least since Microsoft XP
JA: What troubleshooting have you tried?
Customer: From AOL; didn't work.
JA: The computer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: Yes. Is there a charge for this help?
JA: You just pay a $5 deposit now and the rest only when you get a reply from the Computer Technician. All of this is 100% satisfaction guaranteed, so you can get a refund if you're not happy for any reason.
Customer: Thanks; gotta go; wife is calling. Back later.
JA: OK. To minimize me, please click the down arrow at the top right corner of this box. OK. To minimize me, please click the down arrow at the top right corner of this box. OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Computer Technician about your situation and then connect you two.
Submitted: 4 months ago.
Category: Computer
Expert:  Martin replied 4 months ago.

Hello, how are you?

Customer: replied 4 months ago.
Expert:  Martin replied 4 months ago.

May I connect with you to troubleshoot this issue directly?

Customer: replied 4 months ago.
I would like to know how to do this for the future.
Expert:  Martin replied 4 months ago.


We can have a look at it together first, find the solution, then I can teach you how to resolve it yourself so you don't have to ask anyone else for help regarding this issue.

Sound good?

Customer: replied 4 months ago.
Expert:  Martin replied 4 months ago.

Thank you. Please accept the remote support offer, then From your computer click the following link:

Then click Join your session -->

And run (open) the program that gets downloaded Elsinore.ScreenConnect.Client

Let me know once you've done that or if you need additional steps.


Customer: replied 4 months ago.
Have dialogue box, but no run button.
Customer: replied 4 months ago.
Clicked next option. Download or launch?
Expert:  Martin replied 4 months ago.

You can Launch or download, then open it from the Downloads folder.

Make sure you accept the remote session on this page first though or it won't work.

You may need to click on View offer to see it