Hello, how are you?
May I connect with you to troubleshoot this issue directly?
Sure,We can have a look at it together first, find the solution, then I can teach you how to resolve it yourself so you don't have to ask anyone else for help regarding this issue.Sound good?
Thank you. Please accept the remote support offer, then From your computer click the following link:
https://ngmt.screenconnect.com/?Session=af0d4609-710e-40ba-8f87-410fac9df9f2Then click Join your session -->And run (open) the program that gets downloaded Elsinore.ScreenConnect.ClientLet me know once you've done that or if you need additional steps.Martin
You can Launch or download, then open it from the Downloads folder.Make sure you accept the remote session on this page first though or it won't work.You may need to click on View offer to see it