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Quiksilver07070
Quiksilver07070, Computer Support Specialist
Category: Computer
Satisfied Customers: 793
Experience:  Consultant within every computer and networking category. Troubleshoot and maintain various operating systems. Sales Engineering.
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I have recently updated my Mac to El Capitan operating

Customer Question

I have recently updated my Mac to El Capitan operating system with the new photos program all is working but the Picasa photo program that I have used for years together with iPhoto is not working I can open the program and see the photos but there is a spinning ball that does not stop that prevents access to the program how do I fix this
Submitted: 10 months ago.
Category: Computer
Expert:  Quiksilver07070 replied 10 months ago.

This is a duplicate question

Expert:  Quiksilver07070 replied 10 months ago.

Please go BACK to your original question PLEASE.

Expert:  Quiksilver07070 replied 10 months ago.

I suggest you REMOVE Picassa, and then REinstall it.

.

Dont worry your photos will still be on your Mac.

Customer: replied 10 months ago.
i have tried to remove it but I can't seem to get it all out how do I remove the entire program
Expert:  Quiksilver07070 replied 10 months ago.

I dont understand......what do you mean by "cant seem to get it all out"

Customer: replied 10 months ago.
when I remove it and reinstall I have the same problem so maybe I am not removing it properly
Customer: replied 10 months ago.
How can I be sure that I have removed the entire program
Expert:  Quiksilver07070 replied 10 months ago.

Okay, completely removing a program is not something i can just type out and tell you.

On a Mac, its a process, and i have found a tutorial that you can use to help you get Picassa completely removed.

Then, you can work to get it installed once again.

Heres the link to the tutorial:

http://www.cultofmac.com/90060/how-to-completely-uninstall-software-under-mac-os-x-macrx/

Expert:  Quiksilver07070 replied 10 months ago.

Do you have it connected like the below image?

Expert:  Quiksilver07070 replied 10 months ago.

Sorry, please disregard my LAST entry.....the JA site glitched and put it on YOUR question

Expert:  Quiksilver07070 replied 10 months ago.

Did you have a look at the tutorial, and remove any Picassa folders/files from your 2 librarys?

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