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Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 35799
Experience:  Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 10 8 7 Vista XP etc.
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Viruses showed up now screen is black How can I get get it

Customer Question

Viruses showed up now screen is black
How can I get get it to turn it to turn back on
Submitted: 7 months ago.
Category: Computer
Expert:  Viet - Computer Tech replied 7 months ago.

Hi,

I'm sorry about the issue. What's the model of your device?

Is there any power / light?

When you turn off, what happens?

When you turn on, what happens? Does it show anything?

Please reply at the box below. Thank you,

Expert:  Viet - Computer Tech replied 7 months ago.

Please try this first: Press and hold the Power on / off button on the device for about 30 seconds, then turn it back on and check.

- If that does not work, please answer my questions in my previous reply above, so I can troubleshoot the issue further.

When you are available, please reply at the box below to continue. Thank you,

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