Hi, thanks for using JustAnswer.com I am Cris.
It seems you have a virus on your PC and McAfee is not detecting the virus. Can I offer you remote support so I can log into your PC and work on this issue for you?
Yes, but if that's the case, shouldn't the AOL tech have been able to do the same thing free since I'm already paying for the service?
There tech support is useless.
You should have a premium service box there. Please select remote support.