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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I have HP desktop computer. I'm an AOL subscriber, but when

Customer Question

I have HP desktop computer. I'm an AOL subscriber, but when I described problem I'm having, AOL tech told me to call Microsoft. McAfee doesn't show that I have a a virus but I'm encountering frequent freezes and occasional "crashes". Screen goes black and tells me that windows has shut down to prevent damage. Not sure what to do.
Submitted: 5 months ago.
Category: Computer
Expert:  Cris replied 5 months ago.

Hi, thanks for using JustAnswer.com I am Cris.

It seems you have a virus on your PC and McAfee is not detecting the virus. Can I offer you remote support so I can log into your PC and work on this issue for you?

Customer: replied 5 months ago.

Yes, but if that's the case, shouldn't the AOL tech have been able to do the same thing free since I'm already paying for the service?

Expert:  Cris replied 5 months ago.

There tech support is useless.

Expert:  Cris replied 5 months ago.

You should have a premium service box there. Please select remote support.