How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
16465236
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

Every time I try to print, I use a wireless Envy 7640 all in

Customer Question

Every time I try to print, I use a wireless Envy 7640 all in on, I get a message that says user intervention needed. Why do I get this message? I use to not have any problems printing by pressing control P and then enter.
JA: How long has this been going on?
Customer: It just started a couple of weeks ago
JA: What troubleshooting have you tried?
Customer: rebooting the computer and then the printer will print
JA: You'd be surprised how many people have questions about rebooting. Fortunately, the wizards we work with know tech inside and out, and it would be my pleasure to connect you with one right away.
Customer: I can print using MS word but not from a web site without rebooting
JA: The computer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: No thanki you
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Computer Technician about your situation and then connect you two.
Submitted: 5 months ago.
Category: Computer
Expert:  Richard replied 5 months ago.

Hi there and welcome

Can you tell me which internet browser you ar e using please? eg: Internet Explorer, Google Chrome?

Related Computer Questions