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Richard, Computer Specialist
Category: Computer
Satisfied Customers: 30136
Experience:  Over 20 years of consulting to the IT industry
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I cannot access email older than on month. I normally pick

Customer Question

I cannot access email older than on month. I normally pick up in thunderbird. I assumed online email stayed until deleted by me. I need to recover a year or two as I have receipts and guarantees in there which I usually file in TBird. Hard disk has failed so no access. Using laptop and put Yahoo in Thunderbird in there but can't pick up back stuff.
JA: Just to clarify, what email service provider are you using?
Customer: yahoo, the original
JA: What troubleshooting have you tried?
Customer: everything I can find on the web
JA: The computer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: don't think so
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Computer Technician about your situation and then connect you two.
Submitted: 3 months ago.
Category: Computer
Expert:  Richard replied 3 months ago.

Hi there and welcome

Can you please click on my link below and tell me if you can sign in an access your older emails there please

Please let me know the results