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Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 31255
Experience:  Over 20 years of consulting to the IT industry
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I cannot access email older than on month. I normally pick

Customer Question

I cannot access email older than on month. I normally pick up in thunderbird. I assumed online email stayed until deleted by me. I need to recover a year or two as I have receipts and guarantees in there which I usually file in TBird. Hard disk has failed so no access. Using laptop and put Yahoo in Thunderbird in there but can't pick up back stuff.
JA: Just to clarify, what email service provider are you using?
Customer: yahoo, the original
JA: What troubleshooting have you tried?
Customer: everything I can find on the web
JA: The computer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: don't think so
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Computer Technician about your situation and then connect you two.
Submitted: 5 months ago.
Category: Computer
Expert:  Richard replied 5 months ago.

Hi there and welcome

Can you please click on my link below and tell me if you can sign in an access your older emails there please

http://mail.yahoo.com

Please let me know the results