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Pete, Computer Engineer
Category: Computer
Satisfied Customers: 15454
Experience:  CISCO certified, Microsoft proficient, computing expert.
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I have ELSAFE Model 30/s70-704., mounted in the wall. The

Customer Question

I have ELSAFE Model 30/s70-704., mounted in the wall.
JA: How long has this been going on?
Customer: The display does not respond to keypad and shows SER.
JA: What troubleshooting have you tried?
Customer: Door is locked. how can I open safe ?
JA: The computer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: I just want to know, how I can open the safe.
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Computer Technician about your situation and then connect you two.
Submitted: 3 months ago.
Category: Computer
Expert:  Pete replied 3 months ago.

Hi there,

The code "SER" means the safe requires service.

Expert:  Pete replied 3 months ago.

Is this safe mounted in a hotel, or your home?

Expert:  Pete replied 3 months ago.

If it is in a hotel, you should call reception to get it unlocked.

If it is in your home, then you should have gotten an e-key with the safe when you bought it, which opens the safe without the code.
If you don't have the e-key then you need to get in touch with your dealer or Assa Abloy, who now support the Elsafe range:


Kindly rate my service 5 stars at the top of your question page if my answer worked so I am rewarded for my time; tips greatly appreciated :)
Alternatively, please reply back if you need further assistance.

Expert:  Pete replied 3 months ago.

Hi, just checking in on your question, do you need any further assistance?

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