Hi there. My name is***** am a computer professional with over 15 years of experience with both Mac and Windows computers, phones, tablets, and printers. It would be my pleasure to assist you with this. on your windows screen do you see an email address right above the box where you enter your password?
If there is a an email address associated with your Windows 10 login ( which is the most common setup) then you can use the following instructions to help you reset the password. Once the password ***** been reset, you can then log into your computer with the new password.
How To Regain Access to Microsoft AccountPlease go this website: https://account.live.com/password/resetMake the appropriate selection. If you have no idea what your password ***** be, choose I forgot mypassword. If you think you know your password ***** it isn’t allowing you to sign in, choose that one. Clicknext.On the next page enter the email address that you are trying to gain access to. Also enter the“CAPTCHA” that is displayed on the page. Occasionally they can be difficult to read. If this is the case,click on the audio button to have the computer read it aloud to you. After entering it click next. If youhave entered the CAPTCHA incorrectly you will be given the opportunity to try again. When it has beenentered correctly, please click next.On the next page you can choose to have a code sent to the phone associated with your account or tothe recovery email associated with your account. If you no longer have access to the phone or to therecovery email, click on “I don’t have any of these”.This will give you the opportunity to answer a few questions and provide a few details about how youused this email account in the past. You will be asked things like the email address of people that youemailed from the account, the subject of some of the emails that you may have sent, etc. This is toestablish that you are indeed the rightful owner of the account. If you can provide enough details, theywill be able to give you access to the account. Simply follow their instructions and answer the questionsto the best of your ability.Hopefully this will help you to regain access to your account. If you are satisfied with my answers, pleaseprovide a good rating. If you are not satisfied, please do not rate me yet. Please give me the opportunityto clarify any instructions that may have been unclear and to provide any additional assistance that maybe needed. Your 100% satisfaction is my goal!
Please let me know how this works for you. If you need clarification on any of the steps or have additional questions I am happy to assist. I am committed to working with you until the problem is fully resolved.
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