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Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Cannot find password

Customer Question

Cannot find password
Submitted: 6 months ago.
Category: Computer
Expert:  Barun replied 6 months ago.

Hi, and thank you for asking your question.

Which password ***** you referring to here? Is it for your email account, Windows user account or something else?

Please reply back using the box below; thank you.

Customer: replied 6 months ago.
To start computer,hint is ship but forgot
Expert:  Barun replied 6 months ago.

PS: Please do NOT accept any remote offer if it shows up on this page anytime; it's sent by our site, and not by me. I'll reply back to you below now.

Expert:  Barun replied 6 months ago.

I see; are you using Windows XP, Vista, 7, 8 or 10?

Expert:  Barun replied 6 months ago.

Please do not open up duplicate questions for your issue, but reply back to me on this page itself (using the Reply box below.)

Are you using Windows XP, Vista, 7, 8 or 10?

Also, are you open to carrying out a system recovery, which will restore your computer back to factory defaults and allow to you to create and use a new user account in the process?

Customer: replied 6 months ago.
this would be fine,main. Problem I. Cannot use compter
Customer: replied 6 months ago.
Windows
Customer: replied 6 months ago.
any method to reinstate use of computer
Expert:  Barun replied 6 months ago.

OK, I'll provide you with the steps to carry out a system recovery now. Before that, could you let me know the make and model of your computer?

Thank you.

Customer: replied 6 months ago.
TOSHIBA SATELITEC5DA
SERR NO 7D376834. DC19V237A
Expert:  Barun replied 6 months ago.

OK. Please do this now:

First, hold down the power button for 10 (ten) seconds to switch off your laptop completely.

Next, press and hold the 0 (zero) key on top of the keyboard and at the same time, press the power button once to switch on the laptop (while still holding down the key.)

Does a Toshiba recovery screen show up at bootup this time?

Do let me know; thank you.

Customer: replied 6 months ago.
PASSWORDAND. AND 10STARS ON SCREEN
Expert:  Barun replied 6 months ago.

Sorry, I didn't understand your response - were you taken back to the same Windows logon screen this time, or a different screen?

Customer: replied 6 months ago.
SAME ENTERPASSWORD ***** NEW INFO WITH FILLIN WITH. ************_
Expert:  Barun replied 6 months ago.

OK. Let me open up your question to our other experts now, who can assist further. Thank you.

Expert:  Viet - Computer Tech replied 6 months ago.

Hi,

I'm sorry about the issue. How old is your computer?

When you turn on the computer, does it show Windows XP, Windows Vista, or Windows 7 or Windows 8 or Windows 10?

Please reply at the box below. Thank you,