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Hi, and thank you for asking your question.
Which password ***** you referring to here? Is it for your email account, Windows user account or something else?
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PS: Please do NOT accept any remote offer if it shows up on this page anytime; it's sent by our site, and not by me. I'll reply back to you below now.
I see; are you using Windows XP, Vista, 7, 8 or 10?
Please do not open up duplicate questions for your issue, but reply back to me on this page itself (using the Reply box below.)
Are you using Windows XP, Vista, 7, 8 or 10?
Also, are you open to carrying out a system recovery, which will restore your computer back to factory defaults and allow to you to create and use a new user account in the process?
OK, I'll provide you with the steps to carry out a system recovery now. Before that, could you let me know the make and model of your computer?
OK. Please do this now:
First, hold down the power button for 10 (ten) seconds to switch off your laptop completely.
Next, press and hold the 0 (zero) key on top of the keyboard and at the same time, press the power button once to switch on the laptop (while still holding down the key.)
Does a Toshiba recovery screen show up at bootup this time?
Do let me know; thank you.
Sorry, I didn't understand your response - were you taken back to the same Windows logon screen this time, or a different screen?
OK. Let me open up your question to our other experts now, who can assist further. Thank you.
I'm sorry about the issue. How old is your computer?
When you turn on the computer, does it show Windows XP, Windows Vista, or Windows 7 or Windows 8 or Windows 10?
Please reply at the box below. Thank you,