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Ask Andy Your Own Question
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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My face book account has been hacked and I sent my name and

Customer Question

My face book account has been hacked and I sent my name and birthday and picture I'd and my fb,account and pass word and it's saying it's not me this the third time this has happened and I'm not or should not have to do start a new,account I've had this account for two weeks I'm not happy and I'm going to find out and will prosecute the person who did this and I'm pretty sure I know I only had this account not 5 hat long and it's mine thank you I better get a reply back
Submitted: 11 months ago.
Category: Computer
Expert:  Emily-cssm replied 11 months ago.
Your question has been reported but we are unable to contact to you because we do not have your email address. Please contact customer support at***@******.*** and provide us with your email address and a link to this question page. (
Thank you, ***** ***** Customer Support Team.
Expert:  Richard replied 11 months ago.

Hi there and welcome

What is the exact message you now get when you try to sign in?

I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.

Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.

I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps.

Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.

If you want remote click get extra help. If not simply reply to me.