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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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My Wife has a computer that came with Windows 8 but was

Customer Question

My Wife has a computer that came with Windows 8 but was updated to Windows 10. Since the update her computer will not print documents from the internet but will print documents from her document file. What do I need to do?
Submitted: 5 months ago.
Category: Computer
Expert:  Kamil Anwar replied 5 months ago.

Hello & Welcome to JustAnswer. Thank you for your question.

May i connect with you remotely to troubleshoot the issue directly? Thanks

Customer: replied 5 months ago.
I will try to connect with you on my Wife's computer
Customer: replied 5 months ago.
OK, I am now on the computer that needs to be fixed, so I hope we can proceed.
Customer: replied 5 months ago.
OK, let me know a good time to try again. This problem is not urgent but I would like to get it fixed.
Expert:  Kamil Anwar replied 5 months ago.

Hi. I am now available. i sent the request for remote.