Hello and welcome.What do you have up on the screen on the Acer PC, is it the Windows logon screen?If so, is there an email address written as the username or something else?Martin
Did you get my initial reply?
On the Acer PC, do you see the Windows logon screen with a username/password *****?If so, my question was whether you see an email address as the username or if it's just a username.Also, if you could tell me what version of Windows you have on the Acer it would help.The price quotes on the screen is for remote help, it would let me fix it for you from the computer you're on now.Martin
Great.Is the email you see on the screen***@******.*** ?
I sent you a quote to get this resolved asap via remote - if you don't see it, click on View Offer and it will come up.
It would be good if you could hook it up to the internet too
I understand you just want it to work and we can, we just need to go through the necessary steps to get it going again.So you understand, the email you have on there is an AOL address, and the computer needs it to be a Microsoft account.In order to do that I have to help you convert it into a Microsoft account.Does that make sense?
Can you check your AOL email address from the computer you're on now?
Check your AOL inbox for an email from Microsoft and verify it