Hi, and thank you for asking your question.
Are you using Windows XP, Vista, 7, 8 or 10?
May I connect with you remotely to troubleshoot the system issues now?
Please reply back using the box below; thank you.
Please disregard any remote offer if it shows up on this page; the remote session will come at NO extra charge, and will allow me to connect directly to your screen and troubleshoot the issues with your system. Once you reply back to me below, I'll provide you with further steps to connect remotely; thank you.