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Hello & Welcome to JustAnswer.
Can you send me the link to your original question please.
I cannot discuss the billing charges, because i am a tech only (you need to speak to***@******.***) about the charges. BUT your site is ranking lower, where i advised you to get the SEO done to boost the keyword to rank above the competitors. Your site does appear on the Google Search results, you need to move through the pages to locate it if i remember correctly, it was at 70+ position which i believe is page 6 or 7 i think.