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Ask Andy Your Own Question

Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I downloaded system mechanic today paid .it has now

Customer Question

I downloaded system mechanic today paid for it .it has now disappared.
JA: How long has this been going on?
Customer: Since it finished doing what it should do
JA: What troubleshooting have you tried?
Customer: everything with no results
JA: The computer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: no
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Computer Technician about your situation and then connect you two.
Submitted: 3 months ago.
Category: Computer
Expert:  Isaac Franklin replied 3 months ago.

Hi, and welcome to Justanswer. My name is ***** ***** i will be assisting you today.

To get started, I need to know what type of computer you are using, a Windows XP, Vista, Windows 7, Windows 8, Windows 10 or a Mac.

If its a Mac, please check the OSX version as follows, Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.

Do you mean it disappeared from your desktop?

Can you find it in your programs?

Please go to control panel, select programs and features

and then look through your list there for System Mechanic.

Is it listed there? Or 'missing' as well?