Hi Nancy. My name is***** you for your question and the opportunity to assist.
Is the computer you're using now connected to the wireless?
Your wireless password ***** be recovered from the computer you are using now.
What version of Windows are you using on the computer?
Please reply below and click Send when complete and I'll see your response.
Thank you. From your computer, please click the link below (after reading this). On the new page, click the green I Agree button and the connection download will begin. When the file has downloaded (Elsinore.ScreenConnect.Client) select Run or Open. If Windows asks, Allow changes to be made. When the file has loaded we should be connected.