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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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My daughter cleaned her laptop and now after firing it up

Customer Question

My daughter cleaned her laptop and now after firing it up she is locked out cannot get past the logon. She remembers the password, but the minute she enters the 1st letter she gets a beep with "wrong user name or password" how as the administrator, can she get around this issue.
Submitted: 5 months ago.
Category: Computer
Expert:  John replied 5 months ago.

Hello my name is***** will be assisting you today. I am sorry to hear that you are having such trouble. I will try my best to help you

How did your daughter cleaned the laptop,is it using wet cloth or dry cloth or brush?

Which is the operating system installed in the PC.Is it Windows Vista, Windows 7, windows 8, Windows 10 or any other?

What is the make and model of the laptop?

Sincerely,
John

Note: - Please reply using the box below.

Customer: replied 5 months ago.
problem solved
Expert:  John replied 5 months ago.

Glad to know.I will request customer care to close this question and refund the amount.

Sincerely,
John