Hello my name is***** will be assisting you today. I am sorry to hear that you are having such trouble. I will try my best to help you
How did your daughter cleaned the laptop,is it using wet cloth or dry cloth or brush?
Which is the operating system installed in the PC.Is it Windows Vista, Windows 7, windows 8, Windows 10 or any other?
What is the make and model of the laptop?
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Glad to know.I will request customer care to close this question and refund the amount.