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A mac cant read a disk formatted for windows. If you have data on that drive.. reconnect it to a windows computer and then copy all the data.
Then, if you want to use it on your mac. You need to use disk utility and erase, then format the drive for macs.. Only then will your mac be able to use and read it.
Also, would you like me to connect to your computer from here and work on the issue directly on screen? If so we can set this up via a secure remote assistance session. That session is guaranteed meaning if I cant help you then you will be entitled to a full refund of all fees.Otherwise, I can try and assist you via written support alone. Meaning, try the steps above and if you run into any issues, let me know.
I strive to provide great service, and greatly appreciate a 5 star rating clicked and submitted when you are satisfied.. I always answer follow up questions.Dustin S.Senior Technician and Network Switching Systems Operator / Maintainer.
Hello again.. I never heard back from you.. Did you still need help with this issue?