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Ask Andy Your Own Question

Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I have a "my passport Ultra 2GB portable hardrive, my laptop

Customer Question

I have a "my passport Ultra 2GB portable hardrive, my laptop can't see it when I plug it in.
JA: Just to clarify, what's the make and model of your laptop, and what operating system are you running?
Customer: HP pavilion g6, window 10, I think
JA: What troubleshooting have you tried?
Customer: plugging it into other ports, and my tele. nothing
JA: The computer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: no.
JA: Got it. I'm sending you to a secure page where you can book your 1:1 with the Computer Technician. I'll share everything we've discussed.
Submitted: 4 months ago.
Category: Computer
Expert:  Richard replied 4 months ago.

Hi there and welcome

Can you plug it in and then pres the windows key + X

Click on Disk Management

Tell me if you see then the drive listed there please.