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Richard, Computer Specialist
Category: Computer
Satisfied Customers: 30134
Experience:  Over 20 years of consulting to the IT industry
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I cannot get any sound on my Dell inspiron 1525. When ever I

Customer Question

I cannot get any sound on my Dell inspiron 1525. When ever I try to play music I get this message ...
Windows Media Player cannot play the file because there is a problem with your sound device. There might not be a sound device installed on your computer, it might be in use by another program, or it might not be functioning properly ....
and the speaker icon in the taskbar has a X on it. Can you help please.
Submitted: 4 months ago.
Category: Computer
Expert:  Richard replied 4 months ago.

Hi there and welcome

Can you download and run the Audio driver here please

Once the installation is complete, tell me if sound then works please

Expert:  Richard replied 4 months ago.

I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.