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Andy
Andy, Computer Consultant
Category: Computer
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Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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MY COMPUTER A DESKTOP WON'T BOOT UP IT'S A DX 4870

Customer Question

MY COMPUTER A DESKTOP WON'T BOOT UP IT'S A DX 4870
Submitted: 12 months ago.
Category: Computer
Expert:  Bhavik Joshi replied 12 months ago.

Hi welcome to JustAnswer

Expert:  Bhavik Joshi replied 12 months ago.

I am looking into it. Will get back to you as soon as possible.

Expert:  Bhavik Joshi replied 12 months ago.

Can you send me screen shot of error message ? Which operating system you are trying to install ?

Customer: replied 12 months ago.
cannot find script file 'X:\onekey\main\irscall.vbs".
Expert:  Bhavik Joshi replied 12 months ago.

And which operating System ?

Customer: replied 12 months ago.
windows 8.0
Expert:  Bhavik Joshi replied 12 months ago.

Alright ! I will tell you steps to follow soon.

Expert:  Bhavik Joshi replied 12 months ago.

Download file from here :- https://download.sysinternals.com/files/Autoruns.zip

Customer: replied 12 months ago.
i am currently on my lap top the desktop is not responding
Expert:  Bhavik Joshi replied 12 months ago.

ok .Then autorun won't help us now.It seems like startup registry is currpted. Are you able to open your system in safe mode ? Try pressing exc or F8 during startup and enter into these mode

Expert:  Bhavik Joshi replied 12 months ago.

Take a picture of your PC where you are getting this error and send it to me . Please restart your pc and enter into safe mode by pressing esc or f8 key. You would see which key to press at the bottom of your screen during initial boot process.

Expert:  Bhavik Joshi replied 11 months ago.

Were you able to enter into safe mode and fix this issue ?

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