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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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My computer doesnt recognize my GL1

Customer Question

my computer doesnt recognize my GL1
Submitted: 5 months ago.
Category: Computer
Expert:  Michelle replied 5 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

I am sorry to know that you are facing problem your computer.

how are you trying to connect the computer to your GL1

Customer: replied 5 months ago.
Firewire to usb cable
Expert:  Michelle replied 5 months ago.

can you tell me a bit more about the GL1 device?

Customer: replied 5 months ago.
Its a mini dv video camera
Expert:  Michelle replied 5 months ago.

make and model number?

Customer: replied 5 months ago.
Canon GL1
Expert:  Michelle replied 5 months ago.

it must have come up with a usb cable do you have that?

Customer: replied 5 months ago.
I had to get it .the camera came with a firewire port and my computer has a usb port.
Expert:  Michelle replied 5 months ago.

you need a cable which is one side firewire and the other side usb you would need that cable.

Firewire ports dont come with modern computers these days.

http://www.walmart.com

Customer: replied 5 months ago.
I have one i am pluged in with it right now. I al ready told you that.
Expert:  Michelle replied 5 months ago.

try different usb ports and one of them should recognize the camera hardware attached as usb comes with 1.0, 2.0, and 3.0 the camera must be 2.0 compatible.

Customer: replied 5 months ago.
I tried all my ports. I dont know if my camera is usb 2 compatible
Expert:  Michelle replied 5 months ago.

do you have another computer or can you try to check the camera on a different computer then we can make out if the cable is good or not.

Customer: replied 5 months ago.
Its my only one. In my last computer i had a card slot that took a fire wire card. Is there a driver i need?
Expert:  Michelle replied 5 months ago.

drivers are required when the computer detects a new hardware attached to the computer. When you connect the camera does your computer say new hardware found?

Customer: replied 5 months ago.
but it dosnt recognize what it is.
Expert:  Michelle replied 5 months ago.

if it does not recognize then its the cable or the usb port and if you connect any other device to the usb port and it does recognize then its not the usb port its the cable.

Customer: replied 5 months ago.
It recognizes other devices. Its a brand new cable.
Expert:  Michelle replied 5 months ago.

its very simple in that case if the cable recognizes other devices that means the cable is good and the computer usb is good as well, the only thing left is the camera get the camera port checked from a camera repair tech.