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Ask Andy Your Own Question
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Need help with flash drive

Customer Question

need help with flash drive
Submitted: 9 months ago.
Category: Computer
Expert:  Byron replied 9 months ago.

Hi. My name is***** you for your question and the opportunity to assist.

Are you using a Windows or a Mac computer?

Customer: replied 9 months ago.
windows 10
Expert:  Byron replied 9 months ago.

Moving data from your PC to a flash drive should be a painless procedure.

Can we do a screen sharing session so I can troubleshoot this

Customer: replied 9 months ago.
dell desk top
Customer: replied 9 months ago.
ok
Expert:  Byron replied 9 months ago.

One moment please. I'll set up the connection and send you a link.

Expert:  Byron replied 9 months ago.

Thank you. From your computer, please click the link below (after reading this). On the new page, click the green I Agree button and the connection download will begin. When the file has downloaded (Elsinore.ScreenConnect.Client) select Run or Open. If Windows asks, Allow changes to be made. When the file has loaded we should be connected.

http://www.justanswer.com/remotedesktop/join.aspx?Session=bdf1071e-402e-4575-80ab-f424d4467976

Customer: replied 9 months ago.
I don't need the remote for my question. don't charge me for the remote. Just send me the steps and the way I should be able to use the flashdrive
Expert:  Byron replied 9 months ago.

There's no extra charge. Please follow the instruction above to get us connected.

Customer: replied 9 months ago.
what is the $39 charge for?
Expert:  Byron replied 9 months ago.

Just close the window and follow the instructions. You aren't being charged extra.

Customer: replied 9 months ago.
where do I close the window?
Expert:  Byron replied 9 months ago.

I was referring to the pop up that appeared on your screen. If that's now closed

click the link below (after reading this). On the new page, click the green I Agree button and the connection download will begin. When the file has downloaded (Elsinore.ScreenConnect.Client) select Run or Open. If Windows asks, Allow changes to be made. When the file has loaded we should be connected.

http://www.justanswer.com/remotedesktop/join.aspx?Session=bdf1071e-402e-4575-80ab-f424d4467976

Customer: replied 9 months ago.
cancel my membership and don't bother to proceed
Expert:  Byron replied 9 months ago.

You can contact customer service at***@******.***