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Ask Andy Your Own Question
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Need help with flash drive

Customer Question

need help with flash drive
Submitted: 1 year ago.
Category: Computer
Expert:  Byron replied 1 year ago.

Hi. My name is***** you for your question and the opportunity to assist.

Are you using a Windows or a Mac computer?

Customer: replied 1 year ago.
windows 10
Expert:  Byron replied 1 year ago.

Moving data from your PC to a flash drive should be a painless procedure.

Can we do a screen sharing session so I can troubleshoot this

Customer: replied 1 year ago.
dell desk top
Customer: replied 1 year ago.
ok
Expert:  Byron replied 1 year ago.

One moment please. I'll set up the connection and send you a link.

Expert:  Byron replied 1 year ago.

Thank you. From your computer, please click the link below (after reading this). On the new page, click the green I Agree button and the connection download will begin. When the file has downloaded (Elsinore.ScreenConnect.Client) select Run or Open. If Windows asks, Allow changes to be made. When the file has loaded we should be connected.

http://www.justanswer.com/remotedesktop/join.aspx?Session=bdf1071e-402e-4575-80ab-f424d4467976

Customer: replied 1 year ago.
I don't need the remote for my question. don't charge me for the remote. Just send me the steps and the way I should be able to use the flashdrive
Expert:  Byron replied 1 year ago.

There's no extra charge. Please follow the instruction above to get us connected.

Customer: replied 1 year ago.
what is the $39 charge for?
Expert:  Byron replied 1 year ago.

Just close the window and follow the instructions. You aren't being charged extra.

Customer: replied 1 year ago.
where do I close the window?
Expert:  Byron replied 1 year ago.

I was referring to the pop up that appeared on your screen. If that's now closed

click the link below (after reading this). On the new page, click the green I Agree button and the connection download will begin. When the file has downloaded (Elsinore.ScreenConnect.Client) select Run or Open. If Windows asks, Allow changes to be made. When the file has loaded we should be connected.

http://www.justanswer.com/remotedesktop/join.aspx?Session=bdf1071e-402e-4575-80ab-f424d4467976

Customer: replied 1 year ago.
cancel my membership and don't bother to proceed
Expert:  Byron replied 1 year ago.

You can contact customer service at***@******.***