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Richard, Computer Specialist
Category: Computer
Satisfied Customers: 33119
Experience:  Over 20 years of consulting to the IT industry
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I have a Dell Inspiron 23 and when I t a key to wake it up

Customer Question

I have a Dell Inspiron 23 and when I hit a key to wake it up it went to a black screen with only a white arrow. Have rebooted and see a Dell boot logo for a few seconds then back to black screen with white cursor arrow.
Submitted: 8 months ago.
Category: Computer
Expert:  Richard replied 8 months ago.

Hi there and welcome

Can you remove the power cable from the Dell then hold the power button for 60 seconds then release.

Connect the power cable again, turn it on and tell me if it now functions correctly please.

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