Hi. My name is***** you for you question and the opportunity to assist.
Is the Roku being set up in a room where there is other audio/video equipment that
uses infrared remotes?
The way to troubleshoot the interference issue would be to hook the Roku up to a lone TV in another
room and see if the remote will pair there.
Also check the front of the remote where the sensor is located for a thin, clear piece of protective
shipping plastic and make sure the signal is not being blocked.
You'd need to get the Roku connected to wi-fi first.
Have you done these steps:
You won't see a light flash on the remote. Did the continuous blinking stop after you reset the remote?
Here's a way to check the remote. Grab a smartphone and turn on the camera. Look at the front of the remote, using the camera. When you push remote buttons while looking at the front of the remote through the camera you should
see a white light.
Do you have batteries other than those that came with the remote?
From your description earlier it sounds like the ones you're using are good.
If you're looking at the remote through a phone camera and push any button you should be seeing a white light flash on and off.
Then the remote is the problem. You should definitely be seeing the light flash when buttons
are pressed. When you did the reset on the remote did the lights behave like mentioned in the
I agree. It's rare to get a bad remote but it does happen. I'm sure you'll have better luck with the replacement.
Not a problem. I know this type of thing is a bit unnerving.
Since I couldn't get this going for you call Customer Service tomorrow (they just closed for the evening)
1.***-***-**** and get a credit to your card.