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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Help! I believe my entire internet has been compromised. The

Customer Question

Help! I believe my entire internet has been compromised. The infection is throughout my whole internet system. The jerks on the net have been trying to charge thousands of dollars to my credit accounts. I cannot cancel my credit cards because they redirect me all over the net, while they steal my card numbers. Can I have someone come out to my place to straighten out my internet fiasco? Help!!
Submitted: 5 months ago.
Category: Computer
Expert:  Tim replied 5 months ago.

Hi there, I'm Tim and will be assisting you today. I have over 15 Years as an Engineer and have been with eBay, DoD and many others. I will do my VERY BEST to help you. If you like i can offer remote access and a call. In addition, with any positive rating I will support your question going forward for free.

Expert:  Tim replied 5 months ago.

Jack, when did this start?

Customer: replied 5 months ago.
A couple of months ago, as my first description stated. It's been a bit of a nightmare.
Expert:  Tim replied 5 months ago.

Jack, for some reason your payment failed, we see this happen now and then. Contact Customer service so they can fix it and we can get on the phone.

1(###) ###-####/p>

Customer: replied 5 months ago.
These parasites are tracking everything I do. They just caused my CC to deny the charge
Customer: replied 5 months ago.
all my other cards are cancelled, so I cannot update anything
Expert:  Tim replied 5 months ago.

No, they didint. Jack trust me here, you are overreacting. You probably have something compromised, but its probably not as bad as you think.

Customer: replied 5 months ago.
No, I trust nothing having to do with my computer anymore
Expert:  Tim replied 5 months ago.

Jack, i'm a security expert and served with the DoD, if you have decided you know better than I, then thats ok and i'll move on to other customers.

Customer: replied 5 months ago.
I will re enter the info but nothing else I can do, I do have best buy card, but that's just a store card
Expert:  Tim replied 5 months ago.

Like i said give CS a call and tell then your card was declined, that happens often here.

Expert:  Tim replied 5 months ago.

Call Customer Service and ask them why your payment failed Jack.

1(###) ###-####/p>

Customer: replied 5 months ago.
OK, I will try
Expert:  Tim replied 5 months ago.

If that doesnt work, just come back and we can chat here about what happend, and what to do next.

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