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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Had problem with someone using my skype. Changed passwrod

Customer Question

had problem with someone using my skype. Changed passwrod and notified skype but now I am unable to make a paid call ie to my Mum in Soth Africa. On a skype to skype it is ok all others are dropped/failed
Submitted: 4 months ago.
Category: Computer
Expert:  Michelle replied 4 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

I am sorry to know that you are facing problem with your skype account.

What happens when you try to make a paid call. What is the error you get?

Customer: replied 4 months ago.
call failed/dropped
Customer: replied 4 months ago.
it will not allow me to securely connect
Expert:  Michelle replied 4 months ago.

are you able to login to your account?

Customer: replied 4 months ago.
the skype yes
Customer: replied 4 months ago.
can receive skype to skype but not make non skype calls out
Expert:  Michelle replied 4 months ago.

to receive non skype calls you must have signed in for a skype number do you have that

Customer: replied 4 months ago.
never had a skype number before none of us have a skype number ... my acct is charged
Customer: replied 4 months ago.
Oh forget it this is too hard and time wasting for me . Good bye
Expert:  Jins M. N. replied 4 months ago.

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Can I remote onto your Machine and have a look at your problem? It’s fully secure and you can see what I am doing at all times. If you wish please accept my remote support offer and let me know your time zone and the time period you prefer for remote support. Then I can send you the details to connect.