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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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My keyboard stopped working. using on screen keyboard. ASUS

Customer Question

my keyboard stopped working . using on screen keyboard .
JA: What's the make and model of your machine? And how long has the screen been an issue?
Customer: ASUS G751JY. It just started today. my other computer had same issue night, but reboot fixed it..
JA: What troubleshooting have you tried?
Customer: Reboot. Malwarebytes. Windows 10 Defender. No problems found .
JA: The computer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: cost?
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Computer Technician about your situation and then connect you two.
Submitted: 9 months ago.
Category: Computer
Expert:  Michelle replied 9 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Unplug the ac adapter from the computer and then push and hold down the power button for 45 seconds on the computer and then release it. Wait for 3 mins and then connect the ac adapter and power it on.

let me know if the problem persists.

Customer: replied 9 months ago.
Same problem .
Expert:  Michelle replied 9 months ago.

are you able to get into the windows screen using the onscreen keyboard?

Customer: replied 9 months ago.
Expert:  Michelle replied 9 months ago.

sorry for the wait time.

Expert:  Michelle replied 9 months ago.

open control panel and let me know the windows version the computer has.

Customer: replied 9 months ago.
I am patient while eating my supper.
Expert:  Michelle replied 9 months ago.

once you are free let me know i will walk you through.

Customer: replied 9 months ago.
I'm here. Let's work.
Expert:  Michelle replied 9 months ago.

okay

Expert:  Michelle replied 9 months ago.

what is the windows version you are using.

Customer: replied 9 months ago.
10
Expert:  Michelle replied 9 months ago.

when was it working fine earlier?

Customer: replied 9 months ago.
yesterday
Expert:  Michelle replied 9 months ago.

right click on the start button and then select device manger from the drop down.

Customer: replied 9 months ago.
done. The keyboards do not have any flags.
Expert:  Michelle replied 9 months ago.

not a problem, try to highlight the keyboard and uninstall it.

HID keyboard device and standard ps2/ keyboard.

Customer: replied 9 months ago.
I uninstalled 2 of 3 HID keyboards. When I unnistalled the ps2, it rebooted. The keyboards were back and still doesnt work.
Expert:  Michelle replied 9 months ago.

come back to the windows screen and let me know when you are there.

Customer: replied 9 months ago.
I'm not sure what you mean. I'm on the answer web page.
Expert:  Michelle replied 9 months ago.

ok, click on the search and type in system restore and then click on the icon.

Expert:  Michelle replied 9 months ago.

or type in restore you will see create a restore point icon click on it.

Customer: replied 9 months ago.
Created a restore point.
Expert:  Michelle replied 9 months ago.

we are looking for a restore point available.

Expert:  Michelle replied 9 months ago.

can i remote connect to the computer?

Customer: replied 9 months ago.
I'm unable to find it. I searched on 'system restore' and restore point'
Customer: replied 9 months ago.
ok
Expert:  Michelle replied 9 months ago.

type in reset in the search you will see reset this pc click on it and try to click on Get started button under reset this pc

Expert:  Michelle replied 9 months ago.

then select the option keep my files.

Customer: replied 9 months ago.
will I lose programs?
Expert:  Michelle replied 9 months ago.

No it should not loose any program as per Microsoft design.

Customer: replied 9 months ago.
OK hereit goes.
Customer: replied 9 months ago.
Oops. It listed nearly all my programs. I think I'll try something else tomorrow. Thanks.
Expert:  Michelle replied 9 months ago.

reset pc will bring back the original keyboard.