Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
I am sorry to know that you are facing a problem booting up your computer.
did it happen after the computer fell?
Try to get into the bios and let me know if you can see the hard drive listed in there or not.
you have to try to get in as the screen stays for few seconds and the moves on.
Shut down the computer wait for 10 seconds power it on and then keep tapping the F2key or F10 or Del which ever key it shows at the bottom to enter setup. Setup is basically the Bios.
Try F2 and then F10 the initial screen displays which button to press to enter setup at the bottom left hand side of your screen.
remote assistance can only be done when the computer is booted to windows platform.
is this a custom built pc or its a branded pc?
yes unplug and connect it to a different usb port and then try.
when you turn on the computer what screen comes up on the screen first?
open the tower and check the sata cables and the power as well on the dvd as well as the hdd.
unplug the power cable and then open the side panel try to open the left one.
somebody has to open the pc to check the cable for sata and power its quite possible that it has come out of its slot.
you will locate the unlocking screws at the back itself check the screws and open the panel
unplug the ac power cable from the computer and the monitor and then open the side panel.
is the cover open?
the sata cable is reddish or orange in color
i have attached a link click here which has the picture of sata cable.
did you check the connector and the picture?
the connector which has 1yellow 2black and 1 red is the power cable for the hdd and the dvd
the blue one is the sata cable unplug them from hdd and the motherboard and replug it back make sure it connected fine and then power on the pc let the cover be open.
dvd power cable is also same as hdd power connector.
make sure sata 1 and 1 is connected 0 to the hdd and 1 to the dvd
i am online had to restart my pc.
your harddrive is not ide anymore ide is obsolete so it has to be sata.
check the video from 3:50 mins onwards
yes i am.
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