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Andy
Andy, Computer Consultant
Category: Computer
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When i start hp pavilion it goes to page says press exsape

Customer Question

When i start hp pavilion it goes to page says press exsape nothing happens. i was looking on another computer it said push f9 that screen said what boot devise do you want to use. there are 5 to choose from what one would i use??
Submitted: 5 months ago.
Category: Computer
Expert:  Byron replied 5 months ago.

Hi. My name is***** you for your question and the opportunity to assist.

From the boot menu screen you want to select the hard drive and press Enter.

It may be labeled SATA 0

Customer: replied 5 months ago.
It won't let me
Expert:  Byron replied 5 months ago.

Is this a Pavilion laptop or desktop?

Customer: replied 5 months ago.
You can't get in. That's the Problem. It won't start the boot
Expert:  Byron replied 5 months ago.

Hold down the power button until the computer shuts off ( about 4 - 5 seconds)

Turn it back on and instead of F9 start tapping the F11 key.

Windows should start loading files and then HP Recovery Manager should open.

Customer: replied 5 months ago.
It goes to page that says push escaped key. Does no thing. I can push the f9 key it goes to what boot do you want to use
Customer: replied 5 months ago.
It says loading files
Expert:  Byron replied 5 months ago.

Hp Recovery Manager should open shortly.

Customer: replied 5 months ago.
It might go to sign in but then my mouse does nothing
Customer: replied 5 months ago.
Now it shows recovery manager what do I do
Expert:  Byron replied 5 months ago.

Under "I need help immediately"

select Microsoft System Restore.

When it opens, click Next and put a checkmark in the box labeled

Show More Restore Points.

Select a restore date when the machine was working and click Next.

Customer: replied 5 months ago.
Says options. I need hep immediately with three options. Other says I'd like to take precau
Customer: replied 5 months ago.
This is very hard to get back to what i do. Can you please tell me
Expert:  Byron replied 5 months ago.

Under I need help immediately select

Microsoft System Restore.

Customer: replied 5 months ago.
Why my other computer is no letting me get out of your Web it say I am in waiting room. I can't text very fast
Expert:  Byron replied 5 months ago.

Under I need help immediately select

Microsoft System Restore.

Customer: replied 5 months ago.
I lost you please help can't get your responces
Customer: replied 5 months ago.
CAN WE USE PHONE
Expert:  Byron replied 5 months ago.

On the HP Recovery Manager screen,

under I Need Help Immediately

click Microsoft System Restore

Customer: replied 5 months ago.
What do I do next
Expert:  Byron replied 5 months ago.

Did the System Restore window open?

Customer: replied 5 months ago.
Thank you for your time did not solve anything. WHAT DO I OWE YOU?
Expert:  Byron replied 5 months ago.

We're not done. Did the System Restore window open when you selected it

Customer: replied 5 months ago.
How do I fix my other computer that will not get out of you program. Now two computers I can't use
Expert:  Byron replied 5 months ago.

I have no idea what you mean. I'm only concerned with the Pavilion.

Did the System Restore window open when you selected it?

Customer: replied 5 months ago.
I did not contact you on pilvian
Customer: replied 5 months ago.
I used another computer laptop
Expert:  Byron replied 5 months ago.

I'm aware of that. The Pavilion is the computer you said you were having the problem with.

Customer: replied 5 months ago.
Please let's end this I am frustrated I can't follow your text. I have to sign out then open my text messagain. I can't do it this way. What do I owe you
Customer: replied 5 months ago.
I did not understand what to do. Need to end NOW what do I owe you. Please I can't se through the tears to see if you texed again
Expert:  Byron replied 5 months ago.

Please contact Customer Service at 1-***-***-**** for billing questions.

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