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Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 36863
Experience:  Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 10 8 7 Vista XP etc.
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I have been using Google Sketchup 2013 and 2015 time now. 2

Customer Question

Hi I have been using Google Sketchup 2013 and 2015 for some time now. 2 weeks ago I downloaded a free 2 week trial of sketchup pro. Now that my 2 week trial has ended it will not let me open any of my Sketchup 2013 and 2015 files. I do not won't to purchase the pro version, but would think I could still access my previous work. How do I retrieve my previous files created before I did the 2 week free trial of Sketchup pro?
Submitted: 11 months ago.
Category: Computer
Expert:  Viet - Computer Tech replied 11 months ago.

Hi,

I'm sorry about the issue. Please uninstall the Ketchup Pro program from your computer, then check to see if you can access your previous files.

; If needed, next, download / install the regular Ketchup Make software at the website below:

http://www.sketchup.com

, then you can access your previous work again.

; Note: Do not install the Pro version again.

- If there is still any issue, please let me know if you have windows xp, vista, or 7 or 8 or 10, or mac computer.

Please reply at the box below to continue. Thank you.

Expert:  Viet - Computer Tech replied 11 months ago.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,