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Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 35280
Experience:  Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 10 8 7 Vista XP etc.
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I have been using Google Sketchup 2013 and 2015 time now. 2

Customer Question

Hi I have been using Google Sketchup 2013 and 2015 for some time now. 2 weeks ago I downloaded a free 2 week trial of sketchup pro. Now that my 2 week trial has ended it will not let me open any of my Sketchup 2013 and 2015 files. I do not won't to purchase the pro version, but would think I could still access my previous work. How do I retrieve my previous files created before I did the 2 week free trial of Sketchup pro?
Submitted: 5 months ago.
Category: Computer
Expert:  Viet - Computer Tech replied 5 months ago.

Hi,

I'm sorry about the issue. Please uninstall the Ketchup Pro program from your computer, then check to see if you can access your previous files.

; If needed, next, download / install the regular Ketchup Make software at the website below:

http://www.sketchup.com

, then you can access your previous work again.

; Note: Do not install the Pro version again.

- If there is still any issue, please let me know if you have windows xp, vista, or 7 or 8 or 10, or mac computer.

Please reply at the box below to continue. Thank you.

Expert:  Viet - Computer Tech replied 5 months ago.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,