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Randy Computer Tech
Randy Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 9268
Experience:  Computer Technician
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I forgot my password and I'm having trouble resetting my

Customer Question

I forgot my password ***** I'm having trouble resetting my password
JA: Need to reset a password, huh? Fortunately, the wizards we work with know tech inside and out, and it would be my pleasure to connect you with one right away.
Customer: Ok great
JA: What troubleshooting have you tried?
Customer: Giving my user name***@******.*** it's said if I'm in Pof s system it would send me an e-mail link to use which I've never receive yet
JA: The computer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: Not that I can think of
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Computer Technician about your situation and then connect you two.
Submitted: 5 months ago.
Category: Computer
Expert:  Randy Computer Tech replied 5 months ago.

Did you check your Spam folder?

Do you have another email that you may have used?

Customer: replied 5 months ago.
Just did nothing there from Pof on resetting my password
Expert:  Randy Computer Tech replied 5 months ago.

Do you have another email that you may have used?

Customer: replied 5 months ago.
I only use***@******.*** you can take a look at my user name and see if you a why a having problem
Customer: replied 5 months ago.
Nope just***@******.***
Customer: replied 5 months ago.
I've had this problem I. The past and had problems resetting I forgot what I did then but I was able to reset it
Expert:  Randy Computer Tech replied 5 months ago.

okay, I just sent a reset request let me know if you get it.

Customer: replied 5 months ago.
Nope didn't get request for any links yet for resetting my password
Expert:  Randy Computer Tech replied 5 months ago.

okay, the reset should have went through. I am going to send this to the pof Customer service dept to get it straightened out for you. You will get an email from them shortly.

Customer: replied 5 months ago.
Thank you
Expert:  Randy Computer Tech replied 5 months ago.

your welcome!

Please take a moment to rate my service by choosing one of the stars at the top, then click submit.

Thank you very much!

Expert:  Randy Computer Tech replied 5 months ago.

This is direct email from POF.com.

After a review of your account and activity on POF.com, they have closed your account.

They will not disclose specific details regarding your account’s closure.

Most commonly, account closures are a direct result of a violation of our Terms and Conditions regarding misrepresentation of personal information.

They may also close an account due to complaints about your correspondence, profile content, or for any other reason as stated in our Terms and Conditions.

If you would like to review our Terms and Conditions, you may do so by clicking on the following link:

http://www.pof.com/terms.aspx

The closure of your account is permanent, and any future accounts will be automatically detected and deleted.

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