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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I have a pixma all in one printer and scanner, and a all in

Customer Question

i have a pixma all in one printer and scanner, and a all in one asus computer and am trying to scan something and it doesn't work
Submitted: 5 months ago.
Category: Computer
Expert:  Viet - Computer Tech replied 5 months ago.

Hi,

I'm sorry about the issue. What's the model of your Canon Pixma printer, such as MG5520 or MX922, etc.?

Is printing currently working fine?

Is there any error or message when scanning?

Do you have windows xp, vista, or 7, or 8, 10?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?

Please reply at the box below. Thank you,